60-Day Satisfaction Promise (from Delivery Date)
Your purchase is protected by our 60-Day Satisfaction Promise from the original purchase date. If you're not satisfied with your experience, simply contact us at this link to our Contact Page, and our team will make it right.
Keep-the-Product Option (Partial Refund)
If you prefer not to return the product, we may offer an optional partial refund with no return required. Accepting this offer closes your order and ends the right to a further return. This option is discretionary and based on order history and usage feedback.
How to Request a Refund (RMA Required)
Step 1 — Contact Support
Before completing any form, please email our team at
this link to our Contact Page
with the subject line "Refund Request – Order #_____". Our agents will
confirm eligibility and send you the Refund Form to generate your Return
Merchandise Authorization (RMA).
Step 2 — Submit the Refund Form (RMA Request)
After receiving the form, complete it to obtain your unique RMA code.
Returns without a valid RMA number will not be accepted.
Step 3 — Ship Your Return within 7 Calendar Days
Within 7 days of receiving your RMA, send back all bottles (empty or
unopened) and any included bonuses or gifts. Include the packing slip
and clearly write your RMA code on the outer label. Use a trackable
shipping method and email the tracking ID to
this link to our Contact Page.
Return shipping is the customer's responsibility, except if we shipped
an incorrect or damaged item — in such cases we'll provide a prepaid
return label. We cannot accept C.O.D. deliveries or "Return to Sender."
Return Address
Goldenfrib (C/O Fulfillment)
19655 E 35th Drive, Suite 100
Aurora, CO 80011 — USA
For safety and tracking reasons, returns sent to any other address or without a valid RMA cannot be processed.
Processing Times
Inspection & approval: typically 3–5 business days after the returned package arrives at our facility.
Bank / issuer timing:
| Paid By | Refund To | Bank Process Time |
|---|---|---|
| Credit Card | Credit Card | 5–7 Business Days |
| Debit Card | Debit Card | 5–10 Business Days |
A confirmation email will be sent once your refund is processed.
Eligibility Limits
To keep pricing fair for all customers:
- Only one refund per product per household within a 12-month period.
- Bulk or reseller orders are not eligible.
- Suspected misuse (e.g., repeated returns or altered items) may require verification or be declined.
In some cases, we may request additional proof of use or verification details, such as:
- Photos of the received product,
- Order verification or payment confirmation,
- Brief information about how the product was used, including frequency, duration, or combination with other supplements.
These details help us confirm the legitimacy of the request and better understand product usage patterns, as many customers report optimal results when following the recommended usage instructions. Eligibility and final approval for any refund are determined in accordance with the criteria outlined in this Refund Policy.
Need Help?
For any questions, contact our Customer Support Team at this link to our Contact Page. We're here to help make your experience simple and transparent.